I help leaders and teams work smarter through operations, AI, and practical problem-solving.
I'm Mark Lawrence Diloy, an Operations Manager and Executive Partner with more than 10 years of experience across executive support, HR operations, BPO leadership, and global e-commerce. I specialize in turning complex workflows into clear, repeatable systems, supporting executives, improving team performance, and finding practical ways to use AI to save time and improve results.
A comprehensive toolkit built over 10+ years of hands-on operations experience
Practical AI applications that save time and improve outcomes
Use AI to gather insights, compare options, and summarize information quickly.
Use AI to document SOPs, organize tasks, and streamline repeatable workflows.
Use AI to surface patterns in performance, productivity, and project progress.
Use AI to draft emails, summaries, updates, and internal communication faster.
Use AI to turn rough ideas into usable drafts, outlines, and working concepts.
Key roles that shaped my expertise in operations and leadership
Executive Partner at Athena — supported executive operations, inbox and calendar triage, and repeatable SOP development.
Team Supervisor at iQor – T-Mobile — led 20+ agents and improved CSAT, AHT, and FCR performance.
E-Commerce & Social Media Manager at Condor Cycle — improved online sales, reduced order turnaround time, and increased engagement.
Project Manager & HR Liaison at RLC Exito — redesigned operational pipelines and supported workforce planning.
Formal training and professional development credentials
Open to collaboration, feedback, and opportunities
Open to collaboration, feedback, and opportunities where operations, leadership, and AI can create measurable impact.